| - | Microsoft Office, (Versatile in Word, familiar with Excel, and PowerPoint, Some working exposure with Access) |
| - | Adobe PhotoShop, Adobe Illustrator, Adobe Page Maker |
| - | Music File Manipulation, CD Writer |
| - | Extensive knowledge of the Internet and use |
| - | HomeSite, web page design (http://my.starstream.net/ckirby/resume.html) |
| - | Upgrading, Building and rebuilding of machines and hardware |
| - | Extensive Knowledge of E-bay, and it's use |
| - | Customer Service is the number one priority |
| - | If the customer isn't smiling, there is a problem |
| - | A ten-foot rule. If there is a customer with in ten feet, acknowledge them |
| - | Eye Contact. If there isn't any eye contact, there is discomfort and lack of attention with the customer/employee |
| - | A quick, but reasonable time spent with each customer, moving onto the next, ensures that they will be not be aggravated by their waiting time |
| - | Calling people by their name. Easy to win over a person by calling them by name. If you call a customer by name, they'll remember it; and they'll come back again |
| - | The Customer is Always right. A fine line one walk's when a customer brings this up. Although they may not be right, they expect you to treat them so. Simply turn the situation around. Treat people the way you want to be treated and they will understand |